All reviews
How to add new review sites - Review Sources
In addition to the existing Review Sites that we currently support, you can add additional review sources to your current review management workflow on the Synup dashboard. Note: Before you can start viewing and managing reviews fro these additional ...
How to customize review views (filters and sort options)
The reviews you receive for a Business Location are displayed under All reviews. You can choose to view all reviews or customize a view. Creating a custom view enables you to view reviews from: Specific periods Select Partner Networks, by type of ...
Trust Pilot & Zillow inclusion in review sources
You can now manage reviews for sites such as Trustpilot & Zillow through your Synup dashboard. Learn below how you can leverage your businesses with these sites. How to add & connect Trustpilot & Zillow through review sources To connect your ...
What can i do with review response templates?
You can create unlimited templates from the dashboard for standardized and timely communication. Manage and assign templates to be used across multiple locations. Access a collection of templates for rotating template responses. Prioritize responding ...
How to respond to reviews with response templates
Synup’s Review Response Templates support quick and easy reputation management. What can I do with Review Response Templates? You can create unlimited templates from the dashboard for standardized and timely communication. Manage and assign templates ...
How to include wildcards in your review responses & response templates
How to create Review Wildcards? When responding to reviews, you can use Wildcards to help personalize your responses. How do wildcards work? Wildcards help you auto-populate information fields to keep your responses to reviews personalized. For ...
How to create review widgets
Synup’s Review Widget lets you showcase the top reviews and ratings that your business profiles receive, on your website. You can also use the review widget to prompt new visitors to review your business. Setting up a Review Widget Access Widgets ...
How to view & respond to reviews
Reviews are a great way to engage with customers and build a reputation across business transactions. To help you manage your brand identity, Synup’s Reputation Management enables you to monitor and respond to customer reviews and ratings across ...
How to view reviews for multiple locations
You can access reviews from across locations using tags. To view a roll-up of reviews from across locations, ensure that these locations are tagged appropriately. Use the Universal Search bar to search for locations by an associated tag. Access the ...
How do I edit or delete a review response once it’s posted?
Yes, you can now modify review responses posted for Facebook and Google reviews. You can update a response with more information or delete any response made by error. To make changes to a response you’ve posted: Access the review response under ...
How to view review highlights
Review Highlights is a feature enhancement to help you quickly discover what your reviewers are most interested in when interacting with your brand. Synup automatically identifies 10 best highlights from your reviews on all review sites and displays ...
How to search for reviews
We've introduced a workflow to help you search for reviews with a keyword or phrase. To use this, navigate to Reviews ->All Reviews in the overhead navigation bar. Click the search icon on your Reviews page. This icon will open the search box. Type ...
How to bulk respond to multiple reviews
Bulk Response is a workflow that helps you respond to multiple reviews at once. Select the reviews you want to respond to, write a fitting response, or use a saved response template and simply hit Send! Note 1: Bulk Response is not available for all ...