Bulk Response is a workflow that helps you respond to multiple reviews at once. Select the reviews you want to respond to, write a fitting response, or use a saved response template and simply hit Send!
Note 1: Bulk Response is not available for all users at the moment. Contact your CSM or your account admin for further information.
Note 2: You can only respond to Google and Facebook reviews that are connected to their locations on the platform.
Select the reviews you want to respond to by clicking on the checkbox next to the review card.
You can select all the reviews by clicking on the master checkbox displayed on the top next to Reviews.
After selecting the reviews you want to bulk respond to, click on the 'Respond' button on the right-hand side of your screen.
Clicking on 'Respond' will open up the bulk response modal.
You will notice a table that gives you information about the bulk response job you are initiating.
This table is divided into 3 parts - Can Respond, Connection Missing, and Not Available.
Enter the message you want to respond to into the text box. You can also use the saved templates to respond.
Note: If you are using location-based wildcards such as <biz phone>, please ensure that every location associated with the selected reviews has this information filled in the location information.
After you have typed in your response message, click on the Send button to schedule your Bulk Response job.
Note: Scheduling a bulk response job is irreversible. Double-check your message before hitting send.
To view your scheduled Bulk Response Job, navigate to the hamburger menu(3-dots) under All Reviews and click on View Bulk Response Jobs.
You will then see a list of the scheduled Bulk Response jobs. As the admin of the account, you can view jobs created by other users in the account as well(for all locations).
Clicking on any of the bulk response jobs will show you the details of that particular bulk response job.