Quick Help
Customer/end user suggestions, attributes flags bug with Google profiles
As we are aware, a user who is searching for a business on Google has the power to mark suggestions to a business listing. Be it hours of operation, address, categories, accessibility, website, etc (26 attributes in total). This can be controlled by ...
Basic troubleshooting for Facebook connect issues
FaceBook Bulk Connect Troubleshooting Sometimes, it may so happen that the Facebook Bulk connection may not work. Reasons may be many; however, the primary concern could be that when connecting a single Facebook account, the required permissions or ...
Why has my Yelp review response failed?
Please note that Yelp requires business owners to upload a real photo that's a clear shot of the business owner, and the Yelp moderators need to approve the photo before you can respond to reviews. Accepted photos: a real, clear photo of the business ...
User guide to add connect@synup.com to Facebook
One of the use-cases to give admin access to connect@synup.com is that we will be able to do some basic troubleshooting that will help ensure the data sync is accurate for your Facebook page. Note: You'll need to be an admin to manage roles for your ...
Create a New Facebook business manager account
Go to link: https://business.facebook.com/ Add your Business email address and click next. Add the business details Post this you will receive an email to verify your email address. Click Confirm now to verify your email address. Then follow the ...
Create Facebook business pages for Multi-location businesses
If your business operates from multiple shops (salons or restaurants), you can upload details of these stores to Facebook with a business manager account. Manage/create business pages from your existing Facebook personal account. Login into your ...
How to Convert Your Facebook Profile to a Facebook Page
By creating a Page, you can use more tools and share it with a broader audience. Converting your profile to a Page creates a new Facebook Page that's based on your profile. Note: You can only convert your profile to a Page once. When you convert your ...
Why convert a Facebook profile to a Facebook Page
Lots of businesses errantly use a Facebook profile rather than a Facebook Page to interact with their followers, customers, and sales leads. But this isn't a good idea. Facebook profiles have a more limited set of features than Facebook Pages. But ...
What is a Facebook Page
A Facebook page is a non-personal profile page - such as a profile for a company, brand, organization, or website. You can also have Facebook pages for public figures such as politicians and celebrities. Pages differ from a typical Facebook profile, ...
Create a new Facebook Page
If you do not have a Facebook Page listing for a business location, here's how you can create one. After attempting to Connect a Location from your dashboard, you will be prompted that a Facebook page for the business location does not exist, if ...
How to resolve an error CSV upload (multiple users)
If your CSV file upload is unsuccessful, a download link displays in the notification card. Refer to the Instruction Guide, or follow the steps below: Click on the Download Error CSV link displayed in the error notification card. Open this file using ...
Business Categories Supported for Menu Management
Managing menus is only accessible if the business category of the location has a restaurant-specific category attributed. We support the following categories for Restaurant Locations. If any of the following categories are attributed to your ...
Can I search for locations by store ID?
Yes, you can. We’ve enhanced location search functionality on the Platform to allow you to search for locations quickly using any of the following: Location Name Store ID Address (Address Line 1) Phone Numbers Tags You can search for locations from ...
How to Activate Synup Voice Optimizer for your Account?
The Voice Search Optimizer is an addon to help you get your business listings optimized on popular voice assistants like Google Assistant and Amazon Alexa. Synup Voice Search Optimizer includes Voice Search listings and Voice FAQs. You can request ...
How to export a CSV report of my reviews
Log into your account to access your dashboard. Use the Navigation Picker to select a location you want to manage. Click Interaction from the overhead navigation bar and select Reviews. Click on More Options (three vertical dots) in the top right ...
How can I add a toll-free number for my business location?
We currently support adding toll-free numbers for business locations situated in India and UAE. Here's how you can add a toll-free number to a location: Access a location you want to update from your location manager. Select the edit Option and ...
How to edit review sources
As part of managing your reviews, you can choose to view reviews from specific Publishing Partner Networks. To do edit review sources for a Location: Log into your account to access your dashboard. Use the Navigation Picker to select a location for ...
How do I find my Yelp Listing URL
Log in to your Yelp Account to access a location. The Yelp Listing URL appears in the address bar. For example, www.yelp.com/biz/unanderra-mower-centre.
How to change the selection criteria to view reviews
The standard rating for a positive review is set by default to 3 stars and above. However, as part of managing your reviews, you can choose to define a positive review in accordance with a standard more appropriate to your business type. To change ...
How do I hide my business address
If you manage Service Area Business locations that do not have a storefront, you can choose to hide your address from all publicly visible Listings. Here's how you can hide your business address for existing Locations: Use the Navigation picker to ...
How to choose a business category for my Locations
A Business Category is a primary category used to describe your type of business or vertical and help you connect better to customers searching for the services or products you offer. Choosing a Category for your Business The Business Category you ...