Review Acquisitions
Notification emails for review acquisition campaigns
For every campaign you create to acquire reviews via our Review Acquisition module, Synup will send you two emails to keep you up-to-date on the impact of your efforts. Notification email: The first email is a notification that will be sent to you as ...
What are the standard SMS credit charges
The cost to send one SMS varies by country. You can send out SMS’ for your Review Campaigns using the SMS credits. The number of credits used to send a single message may differ depending on Local Networks. The table below lists the countries to ...
How to manage SMS credits for review acquisitions - Feature not live yet
You can manage SMS credits for review acquisitions directly from your review acquisition dashboard. This includes the allocation of SMS credits for different locations within your account. Note: Only Admin users of an account can assign credits to ...
How to create review acquisitions
With Synup's Review Acquisition Wizard, you can motivate your customers to leave positive reviews for your business online. To Get Started With Acquiring more Reviews: Click Review Acquisition in the overhead Navigation Bar. Then select the ...
How to create review pages via a static URL
Review Static URLs are a great way to send out review acquisitions to customers on channels apart from Email and SMS. With Review Static URLs you can create URLs that you can share with your customers directly to obtain Reviews or Feedback. To Get ...
How to send follow-up review acquisition emails
Once you’ve set up your Review Acquisition, you can choose to re-engage with customers in case they’ve missed your earlier requests via emails & SMSs. You can send out two follow-up reminders at scheduled intervals to try and increase your review ...
How to add customers to active & scheduled review acquisitions
Click Review Acquisitions from the overhead navigation bar to access all your active & older review acquisitions. Choose an acquisition, to which you want to add more recipients. Click Add More Users displayed below the Acquisition name. You can ...
Understanding review acquisition delivery errors
We’ve introduced a way to keep a track of your review acquisition delivery errors that you might run into. You can now view a delivery error status from your Review Acquisition dashboard. To view all your Acquisition Delivery Errors: Navigate to your ...
How to view review acquisition insights
You can track and measure your review acquisition results from your review acquisition dashboard. This section gives you an overview of your acquisition statistics and a view for tracking the performance of each campaign created. Overview Metric for ...
How to schedule review acquisitions
If you manage multi-locations spread across different countries you’ll want to ensure that your review acquisitions go out to customers at an appropriate local time. This increases your chance of getting a response and makes your review acquisitions ...
How have we optimised review acquisitions?
Before you can get started with creating review Acquisitions there are a few updates that need to be configured on the application. This may take about 48 hours to process. Once this is configured, you can go ahead and create your Review ...
How do review pages that are created via Static URLs Work?
Review Pages via Static URLs are a great way to send out review acquisitions to customers on channels apart from Email and SMS. With Review Pages, you can create a shareable URL that you can share with your customers directly to obtain Feedback. The ...