General Questions
Verifying your Google My Business Listing from connected accounts
Once you have created a new GMB listing, login into your GMB account you will be able to access a list of business locations added to your Google My Business account. Click the Get verified CTA button displayed alongside a location you want to ...
Creating a New listing from the Synup dashboard and connect it
If you do not have a business Listing for a location, here's how you can create one from your dashboard. When attempting to connect a Location for your dashboard, you will be prompted to create a new Business on Google if there aren't any existing ...
How to setup GMB/FB Connection Email notifications
Notification Emails for Connection Issues You will now receive notification or summary emails from Synup for various scenarios including account connection issues or failures so you can resolve them rapidly This article will explain the kinds of ...
Creating GMB account, claim a listing and Troubleshooting
This document includes all the steps involved to ensure that you have a verified and claimed GMB listing. Here are the topics that are covered in this article. Search the Business on Google maps & GMB account Request ownership of an existing ...
Verify your GMB
You can verify your business by the below-mentioned four methods. Verify Business listing by Mail Verify a business listing by phone (available for select businesses) Verify a business listing by Email (available for select businesses) Bulk ...
Bulk Verification process for 10+ locations
If you manage 10 or more locations of the same business, your business listings may be eligible for bulk verification. Ineligibility for bulk verification Businesses with fewer than 10 locations: You can request verification for individual locations. ...
What are the notification emails you can setup at the account level?
As an agency you can keep a tab on the locations you have added to the dashboard by activating the account level notifications. Here are the different types of notification emails you can set up at an account level as an agency and their frequencies: ...
What is a Workspace?
A workspace is a custom URL that you and your internal team can use to login into the Synup dashboard. Your workspace URL provides improved security, privacy, and control over your login portal. To create a Workspace URL, we recommend using your ...
How do I know if I am an individual practitioner and should create a listing for myself?
An individual practitioner is a public-facing professional, typically with a customer base that they own. Doctors, dentists, lawyers, financial planners, and insurance, or real estate agents are all individual practitioners. Listings for ...
Why Yelp Doesn’t Condone Review Solicitation?
Yelp’s core focus for more than 13 years has been helping consumers find great local businesses. A critical piece of that process is providing people with access to unbiased local feedback to help them make decisions. Yelp’s ability to surface the ...
Do we provide data warehousing for our analytics?
Once a business location has been Onboarded and connected to the Synup platform - We can pull historical data for up to 18 months in the past - Google and Facebook. Bing, however, does not provide any back-dated analytics. After the business ...
Foursquare submission limitations
Synup adds/submits all the location information that is added on the dashboard to all the partner sites supported for your respective location regions. However, sometimes the partner sites themselves have various restrictions, which we cannot ...
How to enable Synup Pages for your business
Synup Pages equips your brand with a fully responsive branded store locator for web and mobile. With Synup Pages, you can now create customizable store locator pages that map out your business locations and help drive offline customers through store ...
How can I enable Synup Feed for my account
Synup Feed is a comprehensive activity feed that helps you keep your digital profiles optimized at all times. It recommends profile updates for your business locations - such as changes to business hours, promotional content, or customer review ...
What changes can I expect with the new Synup White Label UI
We are excited to release our new white-label UI with advanced features to help your customers bolster their local marketing. Your clients will be able to access the new UI from June 11, 2019. Here is a list of quick-and-easy FAQs to help you ...
Add users to Facebook Business Manager
-Login to your Facebook Business Manager account -Go to Business Settings -Click People -Click + Add. -Enter the work email addresses of the people you want to add and select the role you'd like to assign them. Then click Next. -Choose a type of ...
Adding Users to Google My Business
-Sign in to your Google My Business account. -If you have multiple locations in your account, open the location you'd like to manage. -On the left hand menu, click Users. -A small window will open up on the screen -On the top right hand side of this ...
In case of a refund: How long does it take for the money to credit my account?
Once we process the refund it usually takes 7-10 business days for the amount to reflect in your bank statement.
How can customers that use Cloudflare resolve errors when setting up Agency Tools?
If your customers use Cloudflare and are unable to set up the Agency Tools- the Whitelabel Dashboard or Scan Tool, please ask your customer to use the Flexible SSL option. You can also suggest they follow the instructions given the guide here.
How is my subscription renewed?
Your subscription renewal will depend on the plan you have chosen (Monthly, Annually or Quarterly). Once your existing subscription lapses, you will be charged automatically on your credit card associated with your account. At the time of renewal, if ...
Does the owner email address display publicly on the listings?
No, the owner's email address will not be displayed on any of the listings across all the listings sites that we have.
Using Zapier to Integrate Synup's White Labeled Scan Tool with Your CRM Software
What is Zapier, and why do I need to use it? Zapier allows you to connect multiple apps together to automate a function. You can use this to link Synup's Scan tool to any CRM tool of your choice. If you're unsure about what exactly Zapier does, take ...
How do I regain access to my Yelp business, that has already been claimed?
If your business Yelp listing has been claimed by another you can Request Ownership of a business listing. To verify that you are the owner of your business, Yelp may call the number listed on your business page and prompt you to enter a verification ...