For every campaign you create to acquire reviews via our Review Acquisition module, Synup will send you two emails to keep you up-to-date on the impact of your efforts. 

1. Notification email: The first email is a notification that will be sent to you as soon as your SMS/Email review acquisition campaign is published.
2. Campaign Summary email: After all emails/SMSes, including follow-ups, have been sent, you will receive a report from Synup which gives you a quick overview of the campaign’s performance, the reviews you have received, and its impact. 

Note: Only the person setting up the campaign will receive these notification emails. 

Let’s discuss each of these emails in order. 

Notification Email:

As soon as you’ve set up and published your review acquisition campaign, you’ll receive an email from Synup notifying you that your campaign is live.

If a campaign is scheduled and not published immediately, then Synup will send you this notification email once the campaign goes live at the scheduled time.

Campaign Summary Email:

A campaign summary email will be sent to you one week after all the scheduled emails and SMSes, including follow-ups, for the review acquisition campaign have been dispatched to the recipients you specified. This summary report will collate the following metrics for you:

1. Number of contacts reached out to
2. Number of emails/SMSes sent
3. Number of Reviews received
4. Open / Click Rate

This email will also give you the option to download a more comprehensive report in the form of  PDF. The PDF report will collate the following metrics for you:

1.  Meta details about the review acquisition campaign such as creator, subject, sent from email ID, etc.
2. Number of contacts reached out to
3. Number of emails/messages sent
4. Number of reviews received
5. Click-through rate
6. Number of unsubscribes
7. Open / Click Rate graphs
8. Summary of delivery errors, if any
9. List of reviews received, if applicable

Note: Instead of downloading a PDF report, you can also view the metrics directly within Synup by clicking on “View Report” from the email you receive.