Once you’ve set up your Review Acquisition, you can choose to re-engage with customers in case they’ve missed your earlier requests via emails & SMSs. You can send out two follow-up reminders at scheduled intervals to try and increase your review acquisition completion/open rate.

As part of your Acquisition settings you can manage:

• Scheduling when a follow-up email is sent
• Customizing the content for follow-up emails

From the Review Acquisition page, navigate to Create Acquisition ->give your campaign a name and add the location for which you wanted to create the review acquisitions, then -> click the gear icon.

Setting up your First Follow up Email

Click the drop-down and select the number of days you want to wait before sending out a reminder review acquisition email. For example, if you select 2 days, the first follow-up email will be sent out two days after the initial review acquisition email was set out.

To disable this follow-up email choose ‘never’ from the drop-down options.

Customize your follow-up email details
You can customize your reminder email content if necessary. You can edit the email subject, heading, and content. 

Setting up your Second Follow up Email

Click the drop-down and select the number of days you want to wait before sending out a second reminder for the review acquisition. For example, if you select 5 days, the second follow-up email will be sent out two days after the first follow-up review acquisition email was set out.

Customize your follow-up email details
You can customize your reminder email content if necessary. You can edit the email subject, heading, and content.

Setting up your 'Thank You' Email

Note: Thank you emails can be scheduled only if you have pre-screened your review acquisitions.

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You can choose to send out thank you emails after a customer successfully reviews your business online.

Here too, you can customize your reminder email content if necessary. You can edit the email subject, heading, and content.

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Click Save Settings displayed at the top right corner of the page to save your changes.

Note: Any changes you make in the follow-up settings for particular review acquisition, will reflect at the location level and the changes will be saved for other scheduled or new future review acquisitions you launch as well.