How can i cancel my account
Your account cancelation terms & conditions are clearly mentioned in your contract. If you choose to cancel your account before the end of your contract term, cancelations charges will be associated with it. Please reach out to support@synup.com, who can verify & clarify your cancellation charges and assist you with processing your Synup account cancellation.
If the cancellation request is within 30 days of your renewal/term, we/Synup would start the cancellation process via an internal ticket to indicate the same to our accounts receivable team - attaching your contract and adding context that the customer will not be renewing at the end of their term.
Post confirmation from our accounts receivable team, our support associate will archive all your locations and mark the account for de-activation at the end of your term.
Related Articles
How can I access my account subscription and billing information
Click the Account Settings tab displayed in the overhead navigation bar and access Billing. The side navigation panel allows you to access an Overview of your subscription information and your account Billing History. Overview This tab allows you to ...
How to setup account notifications
As an Agency, you need to keep a tab on your Location data performance for all the businesses you have onboarded on the Synup platform. We have thought about this use-case and have built-in a feature to ensure that you are up to date about the ...
Setting up SSO for your Synup account
Single Sign-On is an authentication system that enables users to securely login to multiple independent software systems by logging in only once into a managed authentication system. This means your users need to remember only one user ID and ...
How to update billing information associated with my account
You can update your card details associated with your account at any time from the Account settings option. To update your card payment information: Click the Account Settings tab displayed in the overhead navigation bar and access Billing. Access ...
How to manage your account profile & company profile
To access your account setup, click the Account Setting Tab (the tag that displays your name) in the overhead navigation bar. Account settings have two options to manage your account: My profile - Profile information of the admin of the account ...