Notification emails for review acquisition campaigns

For every campaign you create to acquire reviews via our Review Acquisition module, Synup will send you two emails to keep you up-to-date on the impact of your efforts. 

1. Notification email: The first email is a notification that will be sent to you as soon as your SMS/Email review acquisition campaign is published.
2. Campaign Summary email: After all emails/SMSes, including follow-ups, have been sent, you will receive a report from Synup which gives you a quick overview of the campaign’s performance, the reviews you have received, and its impact. 

Note: Only the person setting up the campaign will receive these notification emails. 

Let’s discuss each of these emails in order. 

Notification Email:

As soon as you’ve set up and published your review acquisition campaign, you’ll receive an email from Synup similar to the one in the image below notifying you that your campaign is live.

If a campaign is scheduled and not published immediately, then Synup will send you this notification email once the campaign goes live at the scheduled time.

Campaign Summary Email:

A campaign summary email will be sent to you one week after all the scheduled emails and SMSes, including follow-ups, for the review acquisition campaign have been dispatched to the recipients you specified. This summary report will collate the following metrics for you:

1. Number of contacts reached out to
2. Number of emails/SMSes sent
3. Number of Reviews received
4. Open / Click Rate

This email will also give you the option to download a more comprehensive report in the form of  PDF. The PDF report will collate the following metrics for you:

1.  Meta details about the review acquisition campaign such as creator, subject, sent from email ID, etc.
2. Number of contacts reached out to
3. Number of emails/messages sent
4. Number of reviews received
5. Click-through rate
6. Number of unsubscribes
7. Open / Click Rate graphs
8. Summary of delivery errors, if any
9. List of reviews received, if applicable

Note: Instead of downloading a PDF report, you can also view the metrics directly within Synup by clicking on “View Report” from the email you receive.