Setting up a custom domain allows you to use your own domain name when sending out emails. This helps align your email presence with your brand and improves deliverability. You can learn more about how custom domains work here.
Note: Using Custom Domains is an optional process but recommended if you’re looking to enhance the deliverability of your emails. Only Admin users of an account can verify a Custom Domain.
Before you begin setting up and authenticating your custom domain ensure:
- To set up authentication, you need to create/edit domain records with your Domain Name Service (DNS) provider. For more information about how to access domain records, please reach out to your hosting service.
You can view and manage all your custom domains from your dashboard.
To access all your Custom Domains click Account Settings > Settings > Custom Domain. As part of Managing your Custom Domains, you can view, edit, and delete your domains.
To view custom domain information click view.
Editing a Custom Domain
Choose a domain you want to edit and click the Edit button displayed alongside.
The edit function allows you to edit the name and email address that is displayed on your emails as the sender’s name and email address.
Once you’ve edited this section (displayed at the bottom of the page) click Save Changes to Apply your edits.
Note: If you are using this Custom Domain to send out Review Generation Emails, any changes you make here will reflect for future Review Generation Campaigns Emails that are sent from this Custom Domain. These changes will not be rolled out for current campaigns.
Deleting a Custom Domain
Choose a domain you want to delete and click the Delete button displayed alongside.
Click Delete Domain to confirm your action.
Note: If you are using this Custom Domain to send out Review Generation Emails, any location assigned to this deleted domain will be assigned to the default sub-domain.