Connecting your Business Digital Profile accounts on Google and Facebook allows you to sync any updated location data on your Synup Dashboard directly to your location listings on these Partner Networks.
If you manage multiple locations from your dashboard, you can connect multiple locations at once.
Note: Ensure that the Locations associated with your Google and Facebook accounts are already claimed and verified. Only Admin users can access connecting accounts for Google and Facebook.
Connecting Multiple Location from your Digital Profile Accounts
Log in to your dashboard and click the Account Settings tab. From the options displayed in the drop-down click Settings.
Click Connected Accounts in the left navigation panel.
Click Connect Now displayed on any of the cards for Google or Facebook and choose an account to proceed.
After your Google or Facebook account has been successfully connected, the Location match process will be initiated. This can take an average of 15 minutes.
In case of successful Location Matches
The application will draw Location matches between locations associated with the connected Google or Facebook business account and those within your dashboard.
Click Confirm Matches to access all the location matches for the account. You can deselect any location that you think is an incorrect match.
Note: Any Locations that you've deselected will show under the associated account card. You can then attempt to find correct matches for these locations manually.
Click Connect Locations to connect the selected locations.
The locations that were successfully connected will show below each connected account summary card.
In case of unsuccessful Location Matches
The automated location matching may fail if the locations associated with your business account have a different business NAP (name, address, phone number) as the location data within your dashboard.
In this case, you can try to search for the locations and match each of these individually.
Access the Google or Facebook summary card and click Manual Match. This will display all the unmatched locations from all the connected accounts.
Type in the Location names associated with your GMB account and choose from the suggested options.
Click Connect Locations to connect the set of locations you have matched.
Trigger matches for new locations
You can trigger matches for any new locations that you add to your dashboard or business accounts.
Access an account you want to connect to a new set of locations.
Click the More Actions button (three vertical dots), and select Trigger Matches.
Note: If you have trouble connecting your Facebook Business Account, you can check how to troubleshoot your issue here.