Previously reported limitations, that have been reinstated:
Reviews and Q&A
The previous Limitation reported: The below review features are still unavailable via Google:
- Reviews, photos, and Q&A for businesses in a narrow set of medical categories, such as hospitals and doctors’ offices
- Video uploads
- Q&A via API
- The ability to claim new short names
- Reviews, photos, and Q&A have been reinstated.
- Video uploads reinstated
- Q&A via API has been reinstated
- The ability to claim new short names has been reinstated.
You can now use the Synup dashboard to perform all review related activities without any restraints/limitations—business as usual.
Learn about best practices for affected businesses, and what you can do to keep your customers informed.
Update: GMB posts have been re-instated
Note: Posts that include a phone number may be rejected.
Use the new COVID-19 post type to share more detailed and timely updates about what’s going on at your business. You can add information about:
- Closures or reduced hours
- Safety and hygiene practices
- Availability of gift cards to support your business
- Online classes and visits
- COVID-19 update posts appear prominently on your profile and are more noticeable to your customers.
Features that will remain temporarily limited:
Bing: Data Analytics Restrictions
Bing is experiencing data analytics constraints and is unable to provide analytics updates. We are actively working with their team to resolve this issue and will continue to monitor and post updates as we receive. Thank you for your patience as we work with Bing to restore the data.
Business Listing: Sync, Claims, and Verifications
While our platform continues to help you source out accurate and trustworthy business information, now more than ever, any newly created listings added on your dashboard may have a delay in syncing across Partner Networks.
This is with respect to certain Partner Networks prioritizing services to critical businesses like healthcare-related units, and utility units like grocery stores.
Note: The Google My Business verification process and listings may take longer if you’re not healthcare or essential business. Learn more about GMB changes.
Business Information Updates
Any updates and changes you make to your business location information will also have an expected delay in syncing across Partner Networks, due to prioritization of certain business categories like healthcare-related, over other categories.
For restaurants: If a business is marked “Temporarily closed,” attributes for both dining and retail establishments won’t surface on Google Search and Maps. If your business still operates through takeout or delivery, you should not mark it as "Temporarily closed."