What is an SMS credit?
To send out SMS review campaigns, you need to have SMS credits in your account.
Every month 50 free SMS credits are added to your account for every active location on your dashboard/minimum commit as per your contract (whichever is higher).
If your monthly usage is above this, you will need to purchase SMS credits as an add-on to send out your SMS Review Campaigns.
Note: The purchased SMS credits are added at an account level and not at the location level.
How is this billed for me?
The SMS Credits you purchase will be added as additional charges to your current account subscription. The charges are added to the next invoice.
You can access the details of every invoice from your billing section.
How many credits would it take to send out an SMS?
The SMS Credits you would require to send out each SMS campaign message varies for each region. You can review the charges for all active geographies supported by Synup below.
Purchasing SMS Credits:
You can buy SMS credits from your dashboard, under AddOns.
Click the account setting tab in the overhead navigation bar and select Add-ons.
Click Buy Credits and use the drop-down tab to select the number of credits you want to purchase.
Click Buy to make your purchase.
Note: If you encounter any trouble while making the purchase or need further clarifications on this subject, feel free to reach out to our client services team at firstname.lastname@example.org