Monitoring your business interactions
All the reviews that you receive for your business locations are displayed under Interactions.
The Review Overview card at the top displays a quick summary of your business interactions from across platforms for a single Location:
The above review cards give you a quick insight into the:
- The number of reviews received
- The average rating
- The number of positive reviews received
- The number of negative reviews received
All reviews received for this Location are displayed in individual review cards listed. You can customize your view using a filter and sort options to display reviews from a particular period, type, or review source.
Managing your Business Interactions
You respond to reviews individually or use review response templates for quick responses.
To respond to individual reviews:
Use the Universal Search bar to choose a location you want to manage.
Select Interaction in the overhead navigation bar to view all reviews for this Location.
Scroll to a review and click on Respond.
Type your response directly in the text box and click Send to post your response.
You can also respond to reviews using review templates or use wildcards to personalize a response.